Newport City Council SupportDesk ITSM Newport City Council selects service desk specialists House-on-the-Hill to improve performance and communication Newport City Council was a hive of activity during an unseasonably sunny day in October. The birthplace of Welsh poet and writer W.H. Davies, Newport was celebrating all things literary with the Council backing the annual October ‘Big Read’ event, with readings, workshops and activities taking place throughout the city. During an interview with the Council’s IT Services Manager Mike Doverman, it became clear that this bustling environment is the norm for Newport CC, and in particular, for the hard-working IT team. Finding the Right Solution It was through various research avenues that Newport City Council came to the decision to choose Suppo

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