Southport College ITSM Tool: SupportDesk ITSM Southport College ITSM Tool: SupportDesk ITSM Overcoming IT hurdles on Red Rum’s home turf Three times winner of the Grand National horse steeplechase, Red Rum, trained on the local seaside sands so it’s no surprise that Southport College’s ICT department puts the emphasis firmly on speed as well as quality. When lecturers encounter an IT problem, urgent assistance is just a ‘phone call or email away. Teaching staff are treated as a priority by the College’s ICT Help Desk which relies on House-on-the-Hill’s SupportDesk solution. “We immediately specify the urgency depending on what the problem is,” said ICT Manager Diane Finnie. “So if someone is teaching and can’t get a projector, interactive whiteboard, computer or on-line register to work, t

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