Using Conversational AI to Transform the ITSM Landscape HELPING TH E HELPDESKHelping The HelpDesk: Using Conversational AI to Transform the ITSM Landscape | Avaamo 2 The service desk is no stranger to digital disruption and has continuously evolved over the years. The ideal IT department ought to provide employees with timely and efficient service, and act as a repository of quick-to-access information while being able to get the most out of the budget allocated. The reality, however, is that IT departments across industries are struggling to meet employees’ expectations as they try to deliver results within a limited budget, using dated systems and inefficient workflows. Common points of friction IT service desk operations continue to remain extremely resource-i

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