ELB and SupportDesk: ITSM for education ITSM for Education Establishments: ELB Select SupportDesk ITSM. ? Education authorities prove pass masters in IT Service Management Northern Ireland’s education authorities are giving lessons in improving IT service quality – with high class assistance from House-on-the-Hill. Raising customer service standards has been one of the main achievements of its five Education and Library Boards (ELBs) whose IT help desks’ work includes ensuring adherence to Freedom of Information and personal data protection legislation. Education and library services in Northern Ireland are provided by five regional Education and Library Boards: North East, Western, Belfast, Southern and South Eastern. All five ELBs use House-on-the-Hill’s SupportDesk solution to support I

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