Avenir Telecom and SupportDesk CSM ?Mobile ‘phone firm gets right answer for customer support desk software Based just down the road from the world-famous Elstree film studios, it’s no surprise that staff at mobile distribution company Avenir Telecom take a particularly keen interest in what appears on their screens. New service desk software is allowing the UK’s biggest business-to-business distributor that works with all five networks to improve relationships with customers – and minimise any dramas. The Company Part of a major European telecoms multinational with over 2,000 employees working in eight operations worldwide, Avenir needed a customer support product to cope with rapid growth in customers and staff Avenir’s head of services Toby Wickenden was tasked with the challenge of fin

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