First Call Helpdesk Technical Helpdesk Reduces Call Abandonment To One Per cent with NewVoiceMedia
First Call Helpdesk Technical Helpdesk Reduces Call Abandonment To One Per cent with NewVoiceMedia
2 PagesHighlights n First Call Helpdesk seamlessly manages over 70,000 calls a year with NewVoiceMedia’s ContactWorld solution. n First Call Helpdesk achieves call abandonment rates of 1 per cent, an all time low for the company. n Since implementation, the company consistently achieves first contact resolution rates of over 90 per cent. About First Call Helpdesk Berkshire-based First Call Helpdesk provides ‘back office’ solutions for companies su
