Retail leaders must undergo a full "reset" to thrive in the evolving market. Key priorities include leveraging new technologies like generative AI to enhance customer experience and operational efficiency, building ecosystems that extend beyond traditional retail, and increasing "share of life" with consumers by offering services beyond core products. Retailers must also focus on retaining talent through flexibility and career development, investing in private brands to meet consumer demands, and creating a long-term vision for future growth and sustainability in an increasingly competitive landscape.

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