June 2020 Rebooting Retail How technology will shape the future of retail Literature titlePreface 1 McKinsey UK consumer sentiment survey, 30 Apr to 3 May 2020: ‘Have you used or done any of the following since COVID-19 started?’; ‘What do you think you will do more or less compared to before COVID-19?’ 2 McKinsey China consumer sentiment survey, 5 to 11 May 2020: ‘Where do you expect to shop more or less?’, by product category Technology is rewriting operating models across every sector of the economy, but nowhere do we feel this more in our day-to-day lives than in retail. Here, we – as consumers – see the impact of our own changing behaviours and shopping preferences on the shape of the retail landscape. The UK is at the forefront of this change, both driving it and experien

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