The Visa Consulting & Analytics white paper highlights how digital onboarding is now essential as customer expectations rise post-COVID. With digital adoption in Europe jumping from 81% to 95%, banks that fail to modernize risk losing customers. Research across 70+ onboarding journeys showed customers prefer fully digital processes for speed, transparency, and convenience, with abandonment rates spiking after 14 minutes. Visa identifies five principles for success: optimized processes, simplified journeys, seamless experiences, technological integration, and strong security. Best practices include instant digital issuance, e-wallet provisioning, and omnichannel support, ensuring higher engagement, lower costs, and greater profitability.

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