COVID-19 reshaped fraud risks as consumer behavior shifted rapidly online, creating cover for fraudsters and stressing traditional detection systems. Card-not-present fraud, phishing, brute-force account testing, and first-party fraud surged. False positives also rose as nearly all spending looked out-of-pattern, challenging fraud managers. Visa Consulting & Analytics outlines nine imperatives: strengthen monitoring of CNP and ATM activity, close operational gaps, partner across the ecosystem, use analytics to detect new fraud patterns, and update crisis plans. Balancing risk, cost, and customer experience remains critical for effective fraud management.

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