Introduction The importance of customer onboarding cannot be overstated. Customer onboarding sets up the relationship for success, and if done well, will help you retain customers down the line. As you focus on your customer’s needs during the onboarding process, you’ll be well on your way to reducing churn and building strong, beneficial relationships. In this eBook we’ll explore several topics that will help you to enhance your onboarding process so you and your customers can be set up for success.

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