The 2022 US Contact Center Decision-Makers’ Guide Sponsored by 2 “The 2022 US Contact Center Decision-Makers’ Guide (14 th edition)” © ContactBabel 2022 Please note that all information is believed correct at the time of publication, but ContactBabel does not accept responsibility for any action arising from errors or omissions within the report, links to external websites or other third-party content. Realize the full potential of every employee and every interaction with Playvox Workforce Engagement Management solutions. Exceptional Employee and Customer Experiences Begin with Playvox Voice of the Customer Reduce churn and let agents hear directly from customers when they’ve made the difference Learning Equip agents everyw

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