A lot can be achieved in 48 hours – even at the start of a pandemic – as Nexans Olex discovered when they moved their entire Australian contact centre operations off premise and into their employees’ homes. Within two days, Nexans Olex’s employees were up and running from home with tablets and headsets – all enabled virtually, meaning no-one had to risk going into an office. Facilitated by Optus Enterprise, the deployment of the Optus Cloud Contact solution, powered by industry-leading NICE in Contact, was the first of its kind in Australia.

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