This white paper examines how Ping Identity secures healthcare call centers against rising cyber threats and fraud while enhancing patient and workforce experiences. It identifies major vulnerabilities such as weak authentication, insider threats, and social engineering. Ping’s solutions include AI-powered identity governance, passwordless and multi-factor authentication, real-time monitoring, and decentralized identity for privacy-preserving verification. Its no-code orchestration simplifies integrations, while features like CIBA enable secure impersonation. The approach reduces fraud, improves user experience, and delivers measurable ROI through higher engagement and fewer security incidents.

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