YesVideo Call Center Re-launch 2.0 Datasheet Based in the San Francisco Bay area, YesVideo converts film, photos and videos to DVD and online media formats. Customers view, edit and share their videos in the cloud. They can drop off their personal pictures and movies at one of YesVideo's 34,000 retail partner locations or upload them online. Major retail partners include Wal-Mart, Walgreens, Costco, CVS Pharmacy, Wolff, Ritz and others. YesVideo manages a volume of 10,000 incoming customer calls per week, with questions ranging from the status of their order to detailed technical issues. The company was using Salesforce.com in their call center for 5 years. They had never customized the system, but used the out-of-the-box functionality to enter cases, store notes and customer inf

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