One of the glaring effects of the pandemic is that people now prefer online purchasing over the usual case of visiting stores. The reason behind this couldn’t be more obvious: We would like to avoid, as much as possible, the unnecessary hassles of heading out to be part of a long queue. And then, there is social distancing.
One of the glaring effects of the pandemic is that people now prefer online purchasing over the usual case of visiting stores. The reason behind this couldn’t be more obvious: We would like to avoid, as much as possible, the unnecessary hassles of heading out to be part of a long queue. And then, there is social distancing.
Spotlight Solution
Reducing online cart abandonment and improving customer satisfaction for a national retailer Client Success Story Retail Industry Business Risk ServicesCHALLENGE Helping a retailer keep pace with technology This U.S. specialty retailer had a growing presence with online shoppers, but their infrastructure wasn’t keeping pace. As their web traffic grew by volume and geo - graphic coverage, their customers increasingly experi- enced slow page loads which translated to frustrated shoppers and…
