Customer Case Study (continued) 1 Art.com chose Giva for a solution to track and reduce software quality issues for its continually evolving e-commerce Web site, as well as to manage its internal IT help desk. The Giva Service Management SuiteTM provided Art.com with: One week set-up, customization, and deployment Self-service employee Web portal to log service requests Easy-to-learn solution that allowed Art.com IT professionals to get up to speed quickly Enterprise-class features and functionality at a significantly lower total cost of ownership 100 percent uptime without any problems Art.com is a wholly owned subsidiary of Getty Images, the largest international pro- vider of visual content in the world for design, broadcast, and new media customers.

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