Case Study
Stubhub uses Bugsnag to improve the customer experience.
CHALLENGE RESULTS Stubhub serves more than 25 millions users who are buying or selling event tickets. However, it was not uncommon for customers to encounter errors that could’ve been easily avoidable had they adopted an error monitoring system. This in turn leads to abandoned ticket purchases, and therefore lost sales, as well as a higher probability of unfinalized postings for those users seeking to resell their tickets. Stubhub has completely integrated Bugsnag into their continuous development process. Thanks to Bugsnag they have seen a staggering 40% decrease in support tickets related to product complaints and a 1-3% increase in purchase conversion, where buyers successfully move to the next step in the process. In addition, they release new code faster and have higher c