The 10 Steps to Community Success in B2B Software guide outlines how to build impactful customer communities that reduce support costs and boost retention. Key steps include aligning internally with a clear business case, setting measurable goals, and defining roles. Communities should be purpose-driven, whether for support, product ideation, or advocacy, and use strategies like SEO, gamification, and superuser engagement to drive participation. Integrating with CS and support tools unlocks engagement data and ROI tracking, while strong launch plans and moderator training ensure smooth rollout and sustainable growth.

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