The Complete Buyer’s Guide to Community Software helps organizations select platforms that scale customer success by enabling peer-to-peer support, product ideation, and deeper engagement. It outlines essential steps like defining objectives, aligning roles, and securing leadership buy-in before vendor selection. Key features include content management, gamification, analytics, integrations, moderation, and strong security. Success depends on ongoing vendor partnership for content support, health checks, benchmarking, and training. By choosing the right platform, companies can reduce support costs, increase retention, and strengthen customer advocacy.

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