WFM Slashes Scheduling Conflicts and Boosts Engagement for Major BPO About AeC AeC, one of the largest and most respected business process outsourcing companies in Brazil, provides contact center, telemarketing, software, health management, and other consulting services. With more than 25 years in the market, the company’s clients are of all sizes and from various market segments, such as telecommunications, finance, retail, government and health services, among others. AeC employs over 30,000 people. It operates contact centers in Belo Horizonte and nine other cities in Brazil, with 15,000 agents providing 24/7 service. The contact centers handle millions of interactions annually. The Challenge AeC invests heavily in infrastructure, technology and, mainly, in human capital,

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