THE CHALLENGE Paper-based scheduling causes inefficiencies. Caregivers across Providence Home and Community Care’s (PHCC) skilled nursing and assisted living facilities were dependent on spreadsheet-based scheduling. The lack of true automation resulted in a process that was time-consuming for schedulers and did not allow for schedule input from front-line caregivers. The team at PHCC also wanted to be more strategic about staffing and labor costs. According to Holly Shepherd, regional director of operations, “Direct care is a big variable cost, and it’s one of the few variable costs we have.

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