IMPROVING WFM PERFORMANCE WITH A CLOUD-FIRST STRATEGY

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IMPROVING WFM PERFORMANCE WITH A CLOUD-FIRST STRATEGY About Continuum Global Solutions Continuum Global Solutions provides customer care management to Fortune 500 clients in ten countries worldwide. Continuum customer care and call center solutions leverage world class voice, chat, email, and social technologies. Over 15,000 employees in major international markets serve Tier 1 clients across multiple industry verticals. The Goal After divestiture from its former corporate parent, Continuum Global Solutions knew it needed a modern SaaS approach to help offer world- class BPO services to top-tier clients. This included evaluating the overall value of the previously installed on-premise workforce management solution. The server’s advanced age and the transition away from the previ

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IMPROVING WFM PERFORMANCE WITH A CLOUD-FIRST STRATEGY

IMPROVING WFM PERFORMANCE WITH A CLOUD-FIRST STRATEGY

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