Case Study
Avios Enables Flexible Scheduling& Grows Confidence to Pursue New Possibilities with NICE WFM
ABOUT AVIOS Avios offers a wide range of loyalty services to B2B clients, including the Avios currency, loyalty solutions and employee reward and recognition tools. Avios provides its commercial and airline partners ways to attract, acquire and retain customers and has proven customer impact with over 35 million Avios programme members worldwide. They manage the Loyalty programme for International Airlines Group which includes British Airways & Iberia. They have over 8 million members with their UK contact centre handling English-speaking contacts. As experts in customer loyalty, Avios knows its people are key to providing frictionless experiences to its members and partners and, therefore, strives to be an employer of choice. They are proud to work with each of their 250 agents,