Case Study / Volar Mobile www.volarmobile.com/ avaya.com Volar Mobile Boosts Donor, Customer Engagement with SMS With Avaya OneCloudTM CPaaS, Company Reaches Customers Right in their Pockets In the competition for customer engagement, reaching customers where they are—literally—puts organizations ahead of the game. “Anytime you reach people in their pockets, with text, you’re winning,” says Jay Nevel, Co-Founder and CEO of Volar Mobile. “Email has a 46 percent open rate and text has 97 percent.” After years of helping nonprofits with fundraising, Nevel and his longtime friend Matt Fosenburg started Volar Mobile to bring the power of text to nonprofits and businesses. “We thought, ‘What a great way to help businesses and nonprofits increase engagement, sales and donations,” Nev

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