© 2020 TechSee. All Rights Reserved Worldwide VodafoneZiggo Boosts Key KPIs, Reducing Cost to Serve CHALLENGE SOLUTION Leading CSP boosts FCR rate, cuts technician dispatches and enhances customer satisfaction with Visual Assistance technology www.techsee.me VodafoneZiggo is a leading Dutch cable operator that provides fixed, mobile and integrated communication and entertainment services to millions of residential and commercial customers. In partnership with Accenture, VodafoneZiggo was introduced to an innovative remote customer service solution that would improve FCR, drive down its dispatch rate, overcome communication barriers, and enhance customer satisfaction. After a successful pilot, TechSee’s visual engagement platform was selected for implementation in VodafoneZig

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