How Costa Express Boosted Visual Assistance Adoption Resulting in Higher ROI by Switching To TechSee
How Costa Express Boosted Visual Assistance Adoption Resulting in Higher ROI by Switching To TechSee
3 Pages© 2021 TechSee. All Rights Reserved Worldwide CHALLENGE Costa Express is part of the business-to-business division of Costa Coffee. Its on-the-go self-service model provides coffee bars that can be found in forecourts, gas stations, grocery, and convenience stores, delivering an authentic coffee shop experience. The company has grown significantly in the last ten years, going from around 700 machines to over 11,000 in the UK and Ireland, with plans to double that number within the next five years. Costa Express is harnessing digital technology to add value to the company and provide exceptional CX. THE CLIENT www.techsee.me CASE STUDY How Costa Express Boosted Visual Assistance Adoption Resulting in Higher ROI by Switching To TechSee The technical challenges facing Costa Express e
