Top Insurer Achmea Improves Net Promoter Score by 11 points CHALLENGE Claim life cycle time and handling costs are reduced with Visual Assistance technology Achmea is one of the largest insurance groups in the Netherlands, providing a wide range of financial services and products to over 10 million customers. Achmea implemented TechSee’s remote Visual Assistance solution that enables customers to transmit images and videos of property damage to claim handlers for immediate assessment. The agent simply establishes a live web-based video connection with the customer, with no need for them to download an app, in order to review and visually communicate with the policyholder through Augmented Reality tools. The agent can see the damage, determine the cost and resolve the claim during the firs

Join for free to read