Vodafone Portugal Reduces Tech Dispatch Rate by 12% CHALLENGE Vodafone Portugal boosts core customer service and operational KPIs including First Contact Resolution rate and Net Promoter Score. Vodafone Portugal is a leading communications service provider that delivers fixed, mobile, TV and integrated communication and entertainment services to millions of Portuguese residential and commercial customers. Vodafone Visual Support, powered by TechSee, enables a customer to use their smartphone camera to show the agent exactly what they see in their physical environment. The live video stream is web-based, meaning no download, app installation or account login are required. The agent can then identify the issue and visually guide the customer using Augmented Reality (AR) tools, result

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