Vodafone Group Improves Core Customer Service & Operational KPIs CHALLENGE Vodafone Group Plc transforms customer service delivery, achieving major improvements to a range of CX and operational KPIs. Vodafone Group Plc is one of the world’s leading telecommunications providers. With over 400 million customers, it is the fourth largest global mobile operator, with reported revenues of more than €43 billion. Vodafone chose to partner with TechSee, the leading provider of Visual Assistance powered by Artificial Intelligence and Augmented Reality. TechSee empowers service teams to deliver visual customer experience that significantly reduces operational costs and enhances CX. TechSee’s patented web-based technology means no app download, installation or account login are required. T

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