VKB Bank responded to an inundation of 100x more credit deferral requests than usual in 2020 with process automation to make it 90% more efficient
VKB Bank responded to an inundation of 100x more credit deferral requests than usual in 2020 with process automation to make it 90% more efficient
2 PagesCopyright © 2021 Bizagi. All rights reserved. hello@bizagi.com bizagi.com CASE STUDY 90% increased efficiency 10x faster credit deferral process 5 minutes to complete deferral request Company name : Volkskreditbank AG Industry: Financial Services Location: Austria Objectives VKB Bank responded to an inundation of 100x more credit deferral requests than usual in 2020 with process automation to make it 90% more efficient VKB Bank were temporarily faced with over 100 times the number of credit instalment deferrals following the economic impact of the COVID-19 pandemic, jumping 100x from around 150 requests a year to more than 100 in the peak every day. The spike in processes was draining the bank’s resources, as each request took 40 to 60 minutes to complete. Achievements In ju
