How do you make a franchise more efficient? Job to be done Simplify store management for REMA 1000 and its franchise owners Solutions to do it - S ervic eNo w ® Customer Service Management - ServiceNow ® IT Service Management - App Engine What we did Centralized operations and data on the Now Platform with 60% of cases automated and 99% faster process for discounting stock REMA 1000 saved 1000s of man hours saved per year Norway’s leading grocery chain Founded in 1979 , REMA 1000 is Norway’s leading grocery chain. It is the first and only business in Norway’s grocery sector to operate a pure franchising model, and has approximately 860 stores across Norway and Denmark, 12 regional offices, and six distribution centers. Headquartered in Oslo, the company is whol

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