Copyright © 2021 Bizagi. All rights reserved. hello@bizagi.com bizagi.com Customer: CASE STUDY 30 minutes to provide new customer with a credit card 5 minutes to capture new customer information Industry: Location: AEON Credit Service (Asia) Co. Ltd (ACSA) Financial Services Hong Kong Objectives AEON Credit Service (Asia) Co. Ltd approves credit release decision in 30 minutes with digital process automation to provide customers with ready-to-use credit cards in-branch Financial company ACSA was looking to speed up its credit card application process, which was taking over two weeks from the moment that customers filled out a paper form in-branch until they had their credit limit set and new card sent to them to use. Achievements Automating the credit card application process has red

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