Copyright © 2021 Bizagi. All rights reserved. hello@bizagi.com www.bizagi.com CASE STUDY 90% faster student status amendment process 16% reduction in student debt 30,000 students a year using the system 3,000 cases closed a year Customer: Birkbeck University Industry: Education Location: United Kingdom Objectives Birkbeck University automates student status amendment process to operate 90% faster to better support student loans Birkbeck, University of London, embarked on digital process automation as part of its Operational Excellence program, designed to improve process efficiency and deliver better value for money in a fluctuating higher education environment. Achievements As a result, the university tightened a process to ensure the timely application of student loans and sped

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