A growing number of companies are choosing to equip themselves with a Contact Centre as a Service (CCaaS) solution to increase the efficiency of their agents and optimise the customer experience. And they're achieving this with omnichannel, automation and the use of artificial intelligence (AI). According to a report published by Allied Market Research, the global CCaaS market, valued at $4.3 billion in 2021, is expected to reach $19.8 billion by 2031.

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