A US healthcare provider transformed employee experience by implementing 247.ai’s natural language IVR, replacing a basic touchtone system. The new IVR accurately understands inquiries and maps them to intents, improving call routing and reducing latency. Simplified menus and multiple optimization cycles enhanced IVR efficiency, enabling quick self-serve query resolution. This automation reduced call volumes and agent workload, boosting productivity and enabling better KPI tracking. The solution streamlined contact center operations, delivering faster, more accurate support for both employees and patients.

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