A leading US satellite TV provider saved $34.4 million annually by resolving 60% of customer queries through self-serve using 247.ai’s AI-powered Virtual Assistant. Facing challenges with high call volumes and lack of automation, the provider digitized customer interactions to enable issue resolution at the chat level. This digital deflection reduced dependency on costly voice calls, improved customer satisfaction by 63%, and achieved a 93.5% containment rate, effectively deflecting 4.2 million contacts and streamlining support for device setup, billing, and more.

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