Leading US-based medical imaging provider migrates to Webex Contact Center

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The client, a leading outpatient medical imaging provider in the US with over 160 certified facilities, faced challenges with their on-premise contact center, leading to call center outages and limited agent availability. To enhance scalability and customer experience, they migrated to a cloud contact center solution using Cisco Webex Contact Center and other technologies, achieving 99.9% uptime, robust expansion capabilities, improved agent productivity, and enhanced customer satisfaction. Servion implemented the migration smoothly, ensuring no business disruptions.

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Case Study

Leading US-based medical imaging provider migrates to Webex Contact Center

Leading US-based medical imaging provider migrates to Webex Contact Center

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