BISSELL Digitally Transforms its Contact Centers The Intelligent Cloud Contact Center BISSELL Case Study For more than 140 years, Michigan- based BISSELL has developed innovative floor care solutions that simplify cleaning. BISSELL has 2,500 employees and contact center agents in four international locations. Industry Retail, Manufacturing Challenges • Previous contact center was unable to support growth • On-premises platform lacked system integrations • Wanted to increase CSAT • Difficult IVR configuration caused inefficiencies Benefits • Fully integrated cloud- based system • Out-of-the-box proven features and benefits from day one • Increased CSAT score by 9% • 5% FTE savings with IVR queue callback and efficient agent routing capabilities Solutions • Intelligent Virtual

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