Integrated Research helped this leading healthcare provider transform patient experience by streamlining communication through IR Collaborate. Their solutions enabled the provider to monitor and manage a complex Unified Communication and Collaboration ecosystem spanning Cisco, Microsoft Teams, Zoom, and multiple contact center locations. Integrated Research addressed challenges from siloed, disconnected legacy systems by delivering centralized visibility and real-time insights, enhancing operational efficiency, ensuring reliable communication, and supporting superior patient care across dispersed platforms and geographies.

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