Friends and Family Test + Transforming InHealth’s patient experience programme 1 FRIENDS AND FAMILY TEST + Transforming InHealth’s patient experience programmeFriends and Family Test + Transforming InHealth’s patient experience programme 2 FRIENDS AND FAMILY TEST + Transforming InHealth’s patient experience programme InHealth is the United Kingdom’s largest specialist provider of diagnostic and healthcare solutions, with more than 300 locations across the UK, working predominantly with the NHS through hospitals, clinics and mobile trailers serving over 2 million patients annually. “Our patients are what the company is all about and so we want to know as much as we can about the patient experience, by asking them directly.” — Duncan Ivory, Transformation Programme Manager at

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