Healthcare providers can improve communication and boost patient engagement by embracing digital tools and strategies that meet patients on their terms. Key tactics include using two-way mobile messaging to engage patients before, during, and after appointments, ensuring prompt responses to feedback, and empowering staff with tools to manage patient interactions efficiently. Additionally, understanding patient journeys and identifying root causes of dissatisfaction are crucial for enhancing the overall care experience. By leveraging technology for real-time communication and feedback, providers can foster patient loyalty and satisfaction, ultimately improving long-term health outcomes.

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