CASE STUDY Total Leader & Coach Solutions Total Leader and Coach Solutions (TLC) cultivates mindful, purpose driven behavior for sustainable performance and effectiveness in individuals, teams and organizations.Challenge TLC had run a popular face-to-face (F2F) course on Personal Resilience, but feedback from some clients who found attendance at F2F sessions difficult due to workload, geographical location, or conflicting individual schedules suggested that a fully online course would enable a greater reach of participants. In response to this, TLC sought a suitable solution to deliver what was not your typical “set and forget” e-learning modules; but rather ones that would: • Enable them to maintain personalized connections with learners • Engage learners participating in meani

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