CASE STUDY National Express National Express is the UK’s largest coach network, transporting 20 million passengers a year and servicing around 900 different locations across the nation.Challenge The organisation’s learners are dispersed across the country, as most of which are coach drivers. They are often remote and very time-poor so the challenge is to train them consistently, to a first class standard. Historically the organisation delivered all their training face-to-face. Delivery was complex, often with a variety of content dispersed in different locations and displayed in different formats, both digital and paper-based. With the aim to introduce a more blended approach, National Express defined the need for a powerful digital solution to keep track of training and host cont

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