Case Study

How LEADx Helped Paychex Overcome the “Knowing-Doing Gap” with an AI-Powered Leadership Coach, to Engage and Retain Top Sales Professionals

How LEADx Helped Paychex Overcome the “Knowing-Doing Gap” with an AI-Powered Leadership Coach, to Engage and Retain Top Sales Professionals

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Paychex, a leader in HR and payroll solutions, partnered with LEADx to close the "knowing-doing gap" in leadership training and retain top sales professionals. Using the AI-powered app "Coach Amanda," the program delivered personalized leadership coaching through nudges, action plans, and micro-learning tools. Embedded in Paychex's leadership academy, the tool achieved 76% engagement, with managers using it 6.8 times per month and 87% recommending it. Gamification and customization drove its success, reinforcing leadership skills and aligning with corporate policies. The scalable solution enhanced training impact and engagement while fostering leadership habits.

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