Case Study
Leading Payment Processor Comdata Slashes AHT by 20%
Leading Payment Processor Comdata Slashes AHT by 20% CHALLENGE Top U.S. payment solutions provider delivers faster, more e?ective real-time service to its customers. Comdata (part of FleetCor) is a leading U.S. fleet management and B2B payment solutions provider serving a nationwide network of retailers, including hundreds of truck stop operators. TechSee Live bridges the visual gap in customer service by enabling end users to receive Augmented Reality-based visual guidance on their smartphone screens. Patented web-based technology means that no download, app installation or account login are required. The customer simply uses their smartphone camera to show the agent exactly what they see. The agent can then identify the problem and guide the customer using a suite of AR tools,