G&A Partners uses the Net Promoter Score (NPS) survey to continuously improve its services by gathering client feedback. The simple two-question survey, sent monthly, asks clients to rate their likelihood of recommending G&A and to provide feedback. This input drives enhancements like expanded HR technology, more flexible healthcare options, and a new online community, "The Bridge," for client interaction. G&A’s NPS consistently scores above 70, far surpassing industry averages, which underscores their commitment to delivering world-class customer service and adapting to client needs.

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