Case Study Teleperformance Steps Up to Meet a National Crisis Teleperformance took the lead in an unprecedented collaboration among British BPOs in response to the Covid-19 pandemic, which had triggered overwhelming demand on contact centers providing services to a UK healthcare organization. The company deployed the flexible, cloud-based enterprise- class NICE CXone contact center platform, massively and rapidly scaling up to provide various services for several pandemic-related healthcare campaigns – and directly contributing to the success of the UK’s national response. CUSTOMER PROFILE ABOUT Teleperformance is a global leader in solution design, business optimization strategies, front-office customer support, and back- office services like finance, accounting, collectio

Join for free to read