Teleperformance Greece rapidly enabled over 8,000 agents to work from home during the COVID-19 pandemic using Cisco Meraki, Secure Firewalls, and Identity Services Engine. With support from partner smartNS, they maintained service levels for 60 clients across 13 languages, while ensuring staff safety and network security. The transition, completed in just two months, protected revenue, upheld performance metrics, and established a long-term hybrid work model. The success expanded recruitment beyond city centers and grew revenues by 20% over two years, reinforcing Teleperformance Greece’s multilingual leadership within the group.

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