Copyright © 2021 Teleperformance SE. All rights reserved. Any external use or reproduction, total or partial, is strictly forbidden. Case Study Groupama and T eleperformance: A Partnership Build on T rustChallenging Teleperformance internally and externally For more than six years, Groupama has entrusted Teleperformance with numerous responsibilities for its various entities: overflow of customer service calls, distance selling campaigns, network appointment scheduling, life insurance arbitration systems, back office activities, etc. This partnership, based on trust from the outset, has gradually evolved. Now Groupama is going further by challenging Teleperformance with new business priorities. The group is divided into different entities. Stéphane Robert, Head of Insuran

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